Privacy Policy

When you shop on our website, we may collect personal information you input when you are placing your order. This information may consist of: name, address, phone number, delivery address, email address, credit card details and details of the items you have ordered. We use this information in a number of ways:

◦      To ensure the smooth processing & delivery of your order, or to contact you if there is a problem with your order.

◦       To allow us to make any subsequent visits you may make to our website as easy as possible, meaning you don't have to resubmit certain
         information each time you shop with us.

◦       To occasionally contact you should we have any offers or information related to the goods you have previously purchased with us.

◦       To profile our customer database in order to help us improve our service and product range and to help us attract similar customers:  this may involve
        working with third party analysis companies.

Our customers privacy is of the utmost importance to us, and we will never release your details to third party organisations for the purpose of marketing or communications without your prior agreement. True Grace operates a positive OPT IN option for anyone choosing to receive marketing information from carefully selected third parties. We will occasionally contact you via email or mail about True Grace products and services that we believe would be of interest and benefit to you, based on your previous activity on our website. If you would prefer not to receive this information, you can OPT OUT at any time. True Grace strictly comply with the requirements laid down by the Data Protection Act 1998, and the Distance Selling Directives and are therefore obliged to ensure that your personal data is kept secure and up to date, and to respect your wishes. You may contact us at any time to request a copy of all data and information we hold on you as a customer. You may also contact us to amend or update your details at any time by calling us on 01985 210893. You can amend your personal account details by logging into your account.


When you access our website we will use cookies. Cookies are tiny text files that identify your computer to us. This helps us personalise our website to your best interests. Without cookies we wouldn't be able to recognise you, make recommendations, update you basket or allow you to automatically update previously added information. Cookies enable any purchases you make on our website to be quicker and easier. Cookies cannot read any other information that may be stored on your hard drive, or access any other information about you or people who may use your computer. Only True Grace can access the information provided by these cookies.


We will do our utmost to get back to you as quickly as possible. 

Call us on: +44 (0) 1985 210893 ( Mon-Fri 9am-5:30pm )

Write to us at: Arco England Ltd , Crusader Park, Roman Way, Warminster, Wiltshire, BA12 8SP