You can place an order in one of two ways, either online or over the telephone.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being out of stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- Failure to meet the eligibility to order criteria set out in the Terms and Conditions
Online
Shortly after you have placed an order with us by pressing the 'Place Order' button an email will be sent to you acknowledging the exact details of your order. Should you not receive an acknowledgment within 5 business days, please contact our Head office on +44 (0) 1985 210893 Lines are open Monday to Friday 9.00am - 5.30pm (closed Saturday and Sunday). or via email
on enquiries@truegrace.co.uk
Over the Telephone
A member of our Customer Care Team will be delighted to help you place an order over the telephone, advise you on the range of merchandise we offer on our website and help you with queries about payment.
Our Customer Care team are available Monday to Friday 9.00am - 5.30pm (closed Saturday and Sunday). Please call +44 (0) 1985 210893